Refunds & Disputes

Last updated: 21 September 2026

How money, returns and disagreements work on Pehnawa — in short, sales are between you and the other member, and we help where we can.

Pehnawa doesn't take payments

There are no purchases, subscriptions or fees in the app, and Pehnawa never receives money for an item. That means there is nothing for Pehnawa to refund.

Returns are between buyer and seller

Every sale is agreed directly between the buyer and the seller. Whether an item can be returned or refunded is up to the seller, unless you both agreed something different — so agree on it before you pay.

Before you pay

• Check the item against the listing: size, condition, flaws and photos.
• Prefer cash on delivery, so you can inspect the item before handing over money.
• If meeting in person, choose a safe public place.

Cancelling a deal

Either of you can cancel an accepted deal before it is marked completed, from the deal screen. The item then goes back on sale.

If something goes wrong

• Contact the other member first, using the details shared when the offer was accepted.
• If an item was misrepresented, never arrived, or you think it was a scam, report the listing or closet in the app and email support@pehnawa.org with what happened.

We review every report and may remove listings or accounts. We can't force a refund or recover money on your behalf; if you have been defrauded, you can also report it to the FIA Cybercrime Wing.

If this changes

If Pehnawa ever introduces payments or paid features, this policy will be updated before they launch.